Stephanie Jeanne White

Review of FIAT of Fort Worth

I don t even know where to begin! From the moment ...

I don t even know where to begin! From the moment I inquired about a car online to this dealership, they just very nicely and with some persistence (but not so much to be overbearing - some other dealerships never even replied to my inquiry), they began to let me know that they wanted me to come in and see the car... to talk to them... that no situation was outside of their comfort zone...that they WOULD be able to get me into the car! This was comforting (yet surprising coming from a high end dealership) to me since my situation found me upside down on a note with a totaled car due to a hit and run by an 18 wheeler and a broadside by yet another car. Their first reaction was to comment that they were just glad I was ok!

I went to the Alpha Romeo House after (more than once) asking them to please be realistic with me and not waste either of our time as it was Christmas Eve Eve and still I had so much holiday stuff to tend to. Convinced it would work out, I even allowed myself to be dropped off there... if it doesn t work out wasn t even on my mind any longer!

And it certainly wasn t on my sales guy s mind either!! Cole worked tirelessly for 5 and 1/2 hours to find and show me cars that were within my budget and aligned with my transportation needs! He remained positive and determined and in the end - a perfect match was made! I love my 2018 Fiat 500L...still under warranty and extended warranty but costing me less than my totaled vehicle by over $100!! Crazy!

The showroom and waiting areas were so comfortable and everyone was extremely hospitable - smiling and welcoming me and offering me food and drink! So comfortable I didn t even realize how much time had flown by! I felt as important in that setting as anyone who may come in to buy a $50,000+ vehicle. The sales manager and finance dude were just as friendly and helpful - paperwork was done in just a few minutes!

I know that Cole stayed well past his usual end of day - the gates were locked behind me! When he couldn t find a tag for my new car, we made plans to meet back for it tomorrow - Christmas Eve! Yet still he didn t stop until locating a tag, calling me and waiting for me outside the locked gates while I turned around and went back just for safety s sake !

A truly exceptional and enjoyable experience at a time of year that otherwise can be the most stressful days of all! So, thank you from the bottom of my heart to Cole and his crew of gentlemen at Alpha Romeo Fiat of Fort Worth for the greatest Christmas ever...my new and shiny sleigh means I also won t have to miss the insanity of Christmas Eve shopping! Thanks for all you did/continue to do - hoping your Christmas and 2020 are blessed. You certainly deserve it!zz