Melodee Zamudio

Review of Pyramid Heating and Cooling

Our house was built in 2006. We bought the house ...

Our house was built in 2006. We bought the house in September 2017. One of our two 14-year-old heating systems failed just as the colder weather came upon us. Our main floor system was dead. A neighbor recommended Pyramid and I am so glad he did. Our Pyramid service tech, Deon, was so personable and forthcoming about all he found out about our failed old system. He explained each step he took to diagnose the problems and the potential for repairing it. He got the system "up and running" for now. His inspection of the second system revealed a significant leak in the unit. It's on it's last legs, too. Deon shared all the relevant information about that furnace/heat pump, too. Now, we can have a few days to evaluate the replacement of the 2 furnaces and 2 heat pumps we have in our 6,000 sq. ft. home. I believe that part of the cost of the home visit will be applied to a new system in case we purchase from Pyramid, so that's an added bonus. Great work, thorough explanations!