URBAN STONE WORKS

Review of AutoNation (Maroone Nissan Mia...

Great experience and easy procedure to return my l...

Great experience and easy procedure to return my leased vehicle and bring home another leased car, though I came in with the purpose of purchasing instead of leasing. However, having more than 20 years purchasing and leasing Nissan vehicles this was not a good experience for me this last time. At first I was told about the "three month non-payment" incentive but then I decided to lease instead of buying. The wording was never changed and the whole process of leasing went fine until we met the financing person who explained that the non-payment incentive only applies to purchasing, not leasing. I was a bit upset about it and still am because the salesperson did not correct himself knowing this information. I even asked this twice to confirm during the negotiation process and he said "you just have to call when you receive your first bill and they will give you the three months of non payment. People, this is NOT an incentive, this is asking for a deferred payment(s)". I feel I was tricked during this process and it wasn't until I was given the keys of my new vehicle that I asked one last time about this and the finance guy explained otherwise. This is not fair. Either the sales team needs to be trained properly, or the sales person should have address this issue better, knowing that I was leasing, not purchasing and took me all the way to the end believing I can have the three month non-payment incentive. With the situation we are facing at this time it would have been nice to receive this incentive. It was actually one of the reasons why I was motivated to return my lease car and bring home a new one. I was not dealt with properly.