Ernestina de Villiers

Review of DSW Venezuela (Subway) / DPI (...

The food was good, and it is the reason of the 3 s...

The food was good, and it is the reason of the 3 stars, but service was terrible! We pre-ordered for pick-up, they confirmed they would have everything ready for us, but when I arrived to get the food one of the ladies asked me to make the line, then another one told me not to because it was only for pick-up (get it together!); when I gave them the receipt for the pick-up they started running around putting everything together! (what?!) and to make the coffee which was for a group. Had to wait there 30 min, too much for pre-ordering! When I mentioned they said the order would be ready at arrival they said they couldn't prepare it earlier because everything was hot ... por Dios!, at least have the decency to say "we forgot, sorry" but don't give me bad service and lie to me. We will never order again for an office event.