Lisa Folau

Review of Mark Miller Toyota

Service is a hit and miss. They seem to not keep a...

Service is a hit and miss. They seem to not keep adequate records because they charge me for payments I've previously made until I show them proof of payment. I came here for a new key and had an appointment at 7:20am. More than three hours later and I'm still waiting for them to program the key. Appointments seem to not make a difference.

Previously my sister was told about "necessary" repairs. She took care of the ones she could but the ones she left undone were not even mentioned when I came in and got a full diagnosis. They also failed to tell her they would be making certain repairs before they did them and ended up charging her an unexpected significant amount, then proceeded to tell her they would give her a discount because of the lack of communication (she still paid more than what she was previously told). I'm very unhappy with the poor communication and delayed and untimely service.