We bought a push car buggy through Amazon that arr...

We bought a push car buggy through Amazon that arrived without it's hardware. Inside of the box a sheet asked us to please go through the Step 2 company instead of returning to Amazon if there are any issues. Talked with Kisha (and a week later Mary) and after sending the necessary proof we were told the replacement parts would be overnighted to us. Apparently in Ohio overnighted means "we requested that your parts be mailed overnight". Which never works for me at the post office either, because you actually have to pay them more for that particular service.
So we wait, $50 brand new broke down car existing lifelessly in the living room. Our son longing for the day when the wind can fly through his hair, cruising the sidewalk in his first car, but we wait. Until Thursday. Because I tried to give the company a chance. Be aware Amazon purchaser that 100% of the time, you're better off sending back through Amazon and not going through the Step 2 Company. It's only a toy not a doctor(thankfully) but when toys are what you do, you shouldn't drop the ball as bad as Step 2.