Review of Yes Air Conditioning

3 years ago

Updated Review:

Updated Review:

I contacted Yes! Air Conditioning and Plumbing on 2/11/2016 when my wife noticed that our Heating/AC unit was not blowing any air. Mathew B. from YES! came out, and spent about 15 minutes looking at the unit. He then proceeded to tell me it needed a controller board that was no longer available, and that my best option was to spend $11,000 on a new unit for the house. When I explained that I could not afford such an expense, he told me he could get a retrofit board for $1200. I told him I needed a couple of days to think about it, and he then stepped out to call his manager. He came back in and told me he could get a retrofit part and do the job for $650 the next morning. He came back the next morning, and spent less than 1 hour (less than 1.5 hours total for both visits) changing the board. I had my wife request that he leave the old part, and he did so very reluctantly. A quick Google search revealed that not only is the part still available from several sources, it only costs $100.00 retail. YES! charged me more than $500 for less than 2 hours of labor, and when I contacted them to have this corrected they refused. I explained how their tech misrepresented the state of my unit, lied about the availability of replacement parts, and lied about the true cost of the repair. They told me there was nothing they are going to do about it.

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We called Yes! after another company came out and attempted to repair our AC unit. The previous company misdiagnosed the problem and overcharged the system with coolant. Yes! sent Joshua M. out, and we are 1000% pleased with the result. Joshua is clearly an expert in the field. He quickly determined the real problem, made the proper repair, and removed the excess coolant from our system. Our experience could not have been more positive. Our AC system is working better than it ever has since we purchased our home 2 years ago.

If you want the job done right by a professional that is an expert in the field, you need to call Joshua M. at Yes! Air Conditioning and Plumbing.