Thekla Pastucha

Review of Symantec

Can I give no stars at all?!

Can I give no stars at all?!
Last year's product was not working correctly, and whenever someone attempted to fix it, it got worse. My renewal from 2 weeks ago has yet to work, in spite of at least 8 calls to Norton. I was told it was escalated to the next tech level, since then twice I was told to set an appointment for a call-back, but Norton did not call back...once it was even a "supervisor" promising a call back at a certain time.
The work and time it takes me to have them attempt to fix my programs is unacceptable.
I don't like to speak to people outside of the U.S. for customer service, but that is all you get from Norton.
At this point Norton should pay me for using their service.