Scumbags, even by car dealer standards. Spent the ...

Scumbags, even by car dealer standards. Spent the majority of the day going back and forth with their internet sales department to avoid spending hours at the dealer haggling to absolutely no avail. Ended up wasting 3 hours of my life dealing with them.

First problem: (I should have known better...) READ the fine print on their no hassle offers. It s just a deception technique to get you in the door. It doesn t include delivery fee or dealer add-ons. By the time you add that stuff back in you re basically at MSRP. Salesperson wouldn t even negotiate with me on that. This was for a Honda Ridgeline which has seen a 22% decline in national sales this year and is struggling to compete with Tacoma, Colorado, etc., so a few grand below MSRP is not unreasonable at all. It s my fault for not reading the size 4 font in their offer, but I feel it s indicative of the type of people your dealing with: not transparent, shady dealers, always trying to pull one over on you.

Second problem: internet sales guys encourage you to value your trade-in on some website they recommend. Sounds obviously biased, but I did it anyway and the offer was actually reasonable. They give you a range but when I got to the dealer and had my trade-in evaluated, they offered below the min value on their own trade-in tool they recommend! The weak excuse they offered was that my trade-in vehicle was so new (uhh, it s a 2017) that they can t get an accurate valuation on it and need to call the manufacturer to check. This was after 5 pm so that wasn t going to happen.

Bizarre experience all around. I ve never known a dealer or salesperson that doesn t try their absolute hardest to work with you or keep you at the dealership to keep the negotiation from stalling out until you make a purchase, but they refused to negotiate with me at all and the salesperson literally stood up and walked me to the door. By this point it was after normal closing time, so pretty sure they just wanted to go home rather than sell a car. I thought I was being very forthright and fair with them. I had done my homework, my asks on new car price and trade-in were reasonable, I put in time ahead of coming to the dealer and made it very clear I wanted to buy a vehicle from them. Major BUYER BEWARE when it comes to this place.