Nichelle Thompson

Review of Grand Cayman Marriott

Went to Anchor & Den for a few cocktails today dur...

Went to Anchor & Den for a few cocktails today during happy hour.
The music was good.
We watched the waiter - Ravi, walk by our table several times while sitting at a table.
We sat at the dirty table for more than 15 minutes before we could get the attention of the hostess to ask for the table to be cleaned. Minutes later we then got the waiter's attention for menus.
Based on my knowledge of "Marriott standards", the service I received certainly doesn't reflect this.
Meanwhile we saw other customers of a lighter complexion receiving much friendlier service than we did...even another staff member saw and recognised how discriminative the service was.
It's very disappointing and truly unacceptable to experience this level of service at such a prestigious establishment.