Chatty Consumer

Review of Jefferson Health Systems

I had a neurology appointment scheduled and the do...

I had a neurology appointment scheduled and the doctor never arrived. After 90 minutes of waiting, the staff had no back up plan for me. No other doctor to see me. So, they sent me home with the promise of a callback. Four days later and no one has called. I am still waiting. In the two visits I have scheduled with Jefferson, this has happened to me both times. I don't see customer care as central to the Jefferson patient care philosophy, so it's on to Penn for me.