Dan Matras

Review of Kuni Lexus

First it took 45 minutes for me to be checked in e...

First it took 45 minutes for me to be checked in even though I had a 9:45 AM appointment, I was not checked in until 10:30 AM. Next the communication process was quite poor I was notified about 4 PM on Wednesday that the car would not be ready until the next day. I did not have any communication from the service department on Thursday until I called twice to Josh and once to see service manager. I did not reach any of them but left voicemail messages. When I finally heard from Josh How about 4 PM on Thursday letting me know the car was ready. When I went to pick up the car Josh asked me if I knew to open the door that covered the SOS button? I have not because it was not intuitively obvious that I needed to do it. I had spent some time on the phone on The previous week with the 800 number and the gentleman there checkEd some things and said I needed to have a DCM module checked by the dealer.It appears there was nothing wrong with the SOS button just that I did not know there was a door covering the SOS button, when I looked at the SOS button I couldn t tell there was something there and had not taken the time to extensively read the manual to learn about the button. It seems like Josh had my car for two days and nothing was required to solve my issue. Which turned out to be my lack of education to open up the door covering the SOS button. It would seem to me like there should have been a sticker or something covering the SOS button instructing the driver to take the sticker off to be able to open up the door to the SOS button but I guess that s Lexus problem not Kuni s All in all a pretty disappointing situation for me at Kuni.