Need To Make Changes For Customers Looking To Make...

Need To Make Changes For Customers Looking To Make Reservations:

My family and another family were planning to visit cowbell to celebrate our family members who were going off to school in September.
Cowbell opened on August 7th, and so a week later (on August 14th) I called to book a reservation for two weeks in advance (August 29th). I was immediately sent to voicemail where I was told to leave my information and they would get back to me. I did not receive a phone call until days later when I was at work and unavailable to answer. I returned that phone call on August 21st, and again, was sent straight to voicemail. From there I waited another two days and was not called back so I called another 7 times (every time to voicemail), my family members called twice, and we left a combined 5 messages.
Cowbell finally returned my call 5 days later (three days before my intended reservation) and told me that no reservations were available until September 9th.

This scenario, and the lack of communication and punctuality displayed by cowbell demonstrates that this business is unprepared to meet customers' reservation needs at this time.

I strongly recommend that cowbell kitchen reevaluates their methods in preparing reservations, as had someone answered the phone in person on August 14th, this would not have been an issue.

I have heard positive reactions from those who have managed to get a reservation once they arrived at cowbell; however, I cannot speak to those positive testimonies because I never got the chance to visit after two weeks of attempting to reach the restaurant.