The worst experience ever!!!! Please don't waste y...

The worst experience ever!!!! Please don't waste your money booking a room. Worst customer service, worst security acting tough wanting to fight with customers. My fiance book a room and the front desk manager didn't want to check us in because we were paying cash and leaving a cc for incidents. I have traveled around the world and never heard of a hotel not accepting cash. She even said she was going to cancel our reservation. Wtf!!? Another guest was also complaining about his room that smelled like sewer, then this stupid racist front desk manager says "these people", what kind of customer service is this!!! The food was disgusting I asked for a well done hamburger they gv me medium rare, my plate was changed but then my new burger had a piece of hair. I informed the server all she said was "im so sorry" but didn't offer to change my plate but it was just to disgusting to eat there. It wasn't about getting free food, I'm already paying $1000 on my reservation I expect good customer service. We were coming back from dinner to the hotel just for security to force us to go to our room. This is the most ridiculous thing I ever heard!!! Which we didn't, no one has the right to tell a guest to go to the room. Security also threaten to lock us up. I wish they would of because I would of sued the hotel!!! Plus I'm a reward member and they didn't want to accept my reward # to put on my reservation. Worst worst hotel I have ever experience and I even work hotel industry. Thank you for worst experience you gave us on our vacation. I will make sure none of my family member or friend ever book a room at your hotel. Smh and force to put a 1 star, if it was up to me I will rate this hotel a -10.