I agree - the people running this place both local...

I agree - the people running this place both locally and on the corporate level don't understand people or business.

Denying passes that have no restrictions on them is incredibly unethical, and very bad business. I think eventually the current business goes bankrupt and a different management will take over - hopefully sooner than later.

I tried to use a pass that their salesman gave me and told me it was worth $100 and was denied, but they didn't tell me they wouldn't take it until AFTER I entered my personal information in their system - a typical bait and switch tactic! The reasoning they gave was to "protect membership," But all I would have had to have done is to pay them a fee to get in. So I know they were lying. They just wanted a fee or to pressure me into joining!

I was actually planning to join after using my pass if I liked the facility and even do a training package, but once they treated me and my children the way they did, I went up the street and joined Lifetime!

I encourage everyone to also complain to the BBB and the FTC and give this management team a wake up call. If you are a member - quit. Lifetime is cheaper and just 5 minutes up the street. If you're not a member, don't waste your time!