I called and set up appointment to bring my car in...

I called and set up appointment to bring my car in to see about a recall that is happening with Kia s. I was given an appt time and told it would take 1-1 1/2 hrs. So i planned my day around this. I get there and I am told I have 3 other cars waiting in front of me and i would possibly be out by 6 pm. I stated i was told how long it would take and that i could wait there. The gentleman told me I was not told this. I said i planned my day around this. I have to be somewhere and they should not tell people one thing then when show up tell them something else. He said well your not important enough to move ahead of everyone. That was not what I wanted. I wanted him to understand i was frustrated because i just drove there and was pretty much told oh well. I will not be going back to this service department ever!