Zayd Review of Churchill Living
HORRIBLE EXPERIENCE! Not just their furniture, but...
HORRIBLE EXPERIENCE! Not just their furniture, but their corporate apartments and customer service!! My experience with Global Luxury Suites and Churchill Living was miserable!!! Over the span of almost 3 months that I regretfully gave them my business, they were ALWAYS ALWAYS rude on the phone (at least 15-20 calls with different people). Reservations, customer service, billing, didn't matter, everyone had an attitude, everyone doesn't care about YOU and everyone didn't wanna be there. We made all our payments on time and even ahead of schedule, yet they threatened us with an eviction and treated us poorly. Aside from all that, their apartments were in really bad condition. I was at the Reston location and we had to change apartments like 3 times due to the incorrect apartment size, the dirty stains on the pillows and sheets, broken furniture, missing mattress, scratches and dirty walls/doors, damaged items, etc. Imagine having to deal with rude angry customer service reps after you've already had such a horrible apartment experience! Don't waste your time here, I even escalated this matter up to their regional director, she didn't care much and pretty much told me there was nothing they could do. They don't CARE about their customers or their customers' experience, and that is really unacceptable especially for the money you end up spending ($5k-$6k a month). I went to a company called Corporate Apartment Specialists after I left here, and it was AMAZING!!! Best thing I ever did!!! Look them up and take your business there, don't waste your time here! Good luck!
Comments: