Heard a lot about quality & service prior to booki...

Heard a lot about quality & service prior to booking my home. Not at all happy with their service, as they delayed home 3 times - i.e. 1 year(1 time using excuse of labor interruption). Not really a valid claim... When we requested option to either pre-pond (advance) closing by 4 days OR post-pond (delay) closing by 20 days, they decline both the requests without reason.... POOR AFTER SALES SERVICE - Was very much satisfied with 2 homes purchased prior from Mattamy. Will update about quality once we move in....Hope that is at least satisfactory & not a reflection of after sales/service...