Purchase a MDX 2016 in June from Acura of August. ...

Purchase a MDX 2016 in June from Acura of August. I believe they are a fairly respectable dealership. Stephen-sales associate and Amanda-Internet sales, no doubt acted professional as expected. I didn't see Amanda in person but over the phone she won our customer interest and loyalty. We love our MDX; it s a good purchase and has a learning curve for it technology features. I have nothing bad said about the purchase, only that the Finance Manager-Shalonda didn't handle our down payment according to the Truth and Lending Act. I don't want to speculate but it seems like, she took upon herself to purchase a Car Care, Maintenance Service, Road Tire Hazard Coverage and Gap Insurance without our knowledge at the signing (closing) the purchase.

Make sure you review your Contracts at the signing and if you don't understand "STOP" and ask specific questions about "What is this form I'm signing? How much is it going to cost? and Who is paying for it? Please be careful because $5000 down is a lot of monies when you are budgeting your bucks. Shalonda didn't disclose these Car Service Package(s) to us. The Truth and Lending Act makes it clear that we should know whatever we purchase (signing), should be demonstrated in full disclosure by the dealership to the consumer. Even though we travel back to the dealership that next week to cancel the Car Service Package.

Shalonda didn't even follow through to cancel the Car Service Package -we never intended on purchasing. Three months past, we watch our Lien holder (Bank) and expected to hear from them about our refund (transaction) back into our Loan Account. I called the dealership September, spoke with Finance Mgr. Shalonda and found out, she didn't even process the cancellation form. Wow!! You know by now... I was angry. But I didn't use profanity or any foul words. I merely express my complaint to the General Sales Manager-Mike. He assures me that they will handle it and try to result this issue immediately. It probably will take two months for our monies are refunded to our Loan Account, but it will be, worth it when the process is done.