Horrible experience at Richmond BMW. I selected an...

Horrible experience at Richmond BMW. I selected an appointment time using the online portal and arrived early to ensure that I would not forfeit my place in line. Even though I had a booking, I still had to wait before being served. The following day, I was updated on my car's status only to find out the the diagnostic was not even done! This of course did not stop them from charging me the full diagnostic fee. Car repairs aside, the lew of comments regarding my vehicle as "those older version cars" and "yeah, you'll probably have to weigh whether or not the repair will be worth the value" BEFORE I even turned in my car key seemed off placed and uncalled for. I expected a higher level of customer service from BMW.