Francesco Frantastico

Review of Shaftesbury Hotels London

This hotel has provided the worst service ever.

This hotel has provided the worst service ever.
I arrived Wednesday night at 23:45 together with a colleague and simply they didn't have rooms available for both of us, despite our reservations confirmed more than one week before.
They took 1 hour only to tell us that we had to move in another hotel, that I reached at 01:30 am!
They also invented the excuse about rooms not available because of some leakages, but the day before another receptionist confirmed that the problem was the overbooking.
Furthermore when I asked to stay only one night instead of 2,they intimidated me asking to pay everything upfront or they had to cancel the entire reservation...at 1 am!
Unbelievable bad service
I'll never go back here