Andy Hicks

Review of Furnitureland South, Inc

Well, I had high hopes for what seemed like a pret...

Well, I had high hopes for what seemed like a pretty straight-forward furniture purchase. But here I am, over seven months after the order was placed and still don't have the correct product. The sales rep, while very nice, placed the incorrect order with the manufacturer initially despite re-confirming with me a month after the order was placed. She was notified about the issue over two months ago and still the correct product has not been shipped despite a promise of five to six weeks. And of course now she's unresponsive.

Furnitureland does indeed undercut just about every other vendor's pricing, but at what cost? Certainly not convenience. In the future, I'll shop locally. Perhaps with particularly large orders, the savings is worth the potential headache - but not for a $3,500 item. At this point, I would have happily paid 20% more and bought elsewhere (and actually had what I had ordered).