Tim Runyon

Review of Hotel ICON, Autograph Collecti...

I have stayed here twice and loved the hotel both ...

I have stayed here twice and loved the hotel both times, but I'm giving this a 2 star review because of the rude and incompetent employee that failed to make my reservation over the phone. I called because I had some questions about the rooms, and after waiting on the phone for 30 minutes they were still unable to book my reservation. The agent was dismissive and unresponsive and failed to connect me with his supervisor once I requested one. Do not call in to book a room here!