I have been loyal a customer with macy's fro more ...

I have been loyal a customer with macy's fro more than 7 years .and I never expected my self to be treated like I was some scumbag especially after i spent thousands of dollars from clothes,jewelry, shoes.....
I got put in hold for hours i couldn't reach any supervisors or managers i got hung up on several times .and whenever i asked someone how could you help me the answer was negative. where's the customer service where's the passion about doing your work if you don't wanna work have there's a lot of people out there looking for a job .
all i was asking is to get my coat i placed an order twice and i got canceled I;m pretty sure that it's not my fault ..and I"m asking whoever behind that desk for help I wanna be satisfied .