Dave Allen

Review of Paws Up

Five Stars!??!?!??!?! If twenty more were possible...

Five Stars!??!?!??!?! If twenty more were possible, maybe.

Came with a group that spent many many many thousands of dollars trying to make sure every detail aligned with the level of quality and excellence we have come to expect out of a company we basically created.

Quite simply, Paws- Up is decent because its in Montana. Period. Montana's beauty carries the weight of its "five-stars," NOT the cost to value ration or how the resort conducts business.

From what I observed, Management and planning staff is all but imaginary. Someone in the ranks hired about 1/4 of the staff they need to make this a functioning luxury resort. After a day or two of learning how hard the support staff works given the VERY OBVIOUSLY unorganized leaders they must take orders from, my general observation is that the drivers, activities people, funny bartenders, waitstaff and "retail therapists" could run the show better than anyone doing it now. They already seem to be, albeit about 150 employees shy of being fully staffed.

For a resort that has its proverbial bootstraps being held up by "service people," it is highly insulting to someone like me who recognizes hard work but then not able to leave a much DESERVED gratuity. Guests of the resort are not even given the option of leaving a gratuity on credit card slips. A resort that barely passes for 3 stars (at best) should give its employees all the chances they can get to be rewarded for exemplary service. Shame on the arrogant and clearly clueless owners of this ranch.

Its a mind bending place, Paw's Up. The Montana standards are perhaps not the standards the rest of the outside world goes by.

2 stars.