Jeffrey Langum

Review of Arizona biltmore

Poor service.

Poor service.
Given the wrong room at check in, with no remedy provided.
No bottled water provided in rooms despite it being listed as offered as Gold level member services.
Over-charged for room service items with no remedy given.
Room service items not delivered as ordered.
It's a hassle and incumbent on you to personally arrange housekeeping services for your room, with no service being provided at all, all day, any of the 4 days we stayed, unless we specifically called to request it, at which time they would send someone to quickly make the bed, but wouldn't even empty room trash cans or take away room service items left behind.
Food and beverage credits never show up on your account, so you are overcharged at check-out as well.
The architecture at this hotel is fabulous, make a trip to see it, just don't stay here as the service is not even up to minimum level Hilton standards, much less "Waldorf Astoria" levels.