I hate writing bad reviews but after my experience...

I hate writing bad reviews but after my experiences here over the last couple months I feel I should. I am giving two stars because the studios are clean and well kept. However, their booking staff consistently makes mistakes when I request a specific room booking via telephone. I would estimate 30% of the time when I call, they accidentally book the wrong space and I have to call AGAIN and ask them to correct their mistake. In addition to this waste of time, I have shown up more than once and been given the wrong room (which costs usually between $10-15 more per hour) and been told it was my problem for not double checking the email confirmation in advance. Once I was even booked by mistake for a musical rehearsal in room without any piano or keyboard.
I'm a pretty relaxed person, I understand that they are running a massive business and I would have overlooked most of this if not for the fact that the front of house staff recently told me it was MY FAULT I had the wrong room because I didn't double check the reservation email. I did not repeatedly mistakenly book the wrong space, it is not MY JOB to repeatedly have to call back and correct booking mistakes. This is not professionalism, or the way to run a company. Repeated inefficiency and lack of good customer relations. I see many others have had positive experiences, but I can't say the same. I"m switching studios and I encourage others who are looking for a regular long term place to rehearse to check their reservations carefully, don't count on the staff to enter the information accurately.