S Cook

Review of City Utilities of Springfield

They offered a rebate if I changed to a water save...

They offered a rebate if I changed to a water saver approved toilet. I bought two of them and installed them and filled out all the paperwork and mailed it in. When I called two months later to find the status of my rebate, they claimed they never saw the paperwork and said to reapply. I filled out all the forms again and brought them in on the same day, only to be told that I just missed the deadline. They are a bunch of idiots.
Your response indicates the lack of intelligence that I was complaining about in my post. I knew there was a specific deadline. I sent the documentation in with a month to spare. CU's Representative could not find my documentation, but told me that even though the deadline had passed that if I filled out the forms again and brought them in, they would honor the rebate since they didn't know what happened to them. I filled out the forms again, and hand carried them in and they told me they could not honor them because the deadline had passed. They wasted my time twice with their incompetence. Now you want me to contact them again and waste more time listening to them tell me I can't get the rebate.