Sarah Vaughn

Review of JW Marriott Desert Springs Res...

Absolutely the worst service. Bait and switch in t...

Absolutely the worst service. Bait and switch in the room I booked, then when I bring them the authorization form for my company card they say they don't allow the paper copies however the website clearly states you can. Basically told me he could lose his job by letting me stay here when my room was paid in full. Would not give me any information about the conference I was attending. Can't get anyone to pick up the phone. When I asked what complimentary services were available they told me none and asked why would they offer any complimentary services. I was and continue to be treated as if I don't belong here. I was finally able to get the cc issue fixed but again they kept telling me there is no way I should have been allowed to print the form. I even showed them on the site. Not only have they stressed me out to the point of having hives, the air conditioning isn't working well and no one will answer the service phone.