Winna Wijaya

Review of Mercure Bali Nusa Dua

The sales service manager is very bad, disappointi...

The sales service manager is very bad, disappointing and shocking me because a salesperson in the field of hospitality should not have acted like that. I plan to book 50 rooms at the 4-star Mercure hotel. Planning to negotiate over the phone, because I stay in Jakarta. Hearing that the price from the sales mercure is higher than the online price, so I asked for a lower price than online.

But as a potential customer, I am only advised to buy directly by online. However, the manager also knows that online only provides limited rooms. Is that the right solution for potential customers who want to book 50 rooms?

A manager should be able to provide a spoken word order that makes prospective customers feel helped by the solution given. Not providing solutions that don't make sense, telling me to buy online even though the room I want will definitely not be fulfilled online.

No matter what star hotel or you want it to be as good as it is, if the service of some people who work at Mercure is like that, it will make customers not come back again.

Thank you for a solution that doesn't make it easier for potential customers. Prices are negotiable, but services are not negotiable. Is this really the result of training from the 4-star Mercure hotel?