E. George Woodley

Review of Wayne Pitman Ford Lincoln Inc.

Recently, I took my 2014 Ford Fusion in for a Chec...

Recently, I took my 2014 Ford Fusion in for a Check Engine light problem. They "supposedly" fixed the problem by replacing a module - that's what I was told. A few days after, the light came on again! We set up an appointment with them.
Unfortunately, we had to cancel the appointment,and left a message to have the appointment rescheduled. No one got back to us. I must point out if you use the 800 number, you will end up going around in circles! I finally found the (519) number and left another message.That was two days ago, and they have Wayne Pitman has not had the decency or customer care to return our calls.
I am seriously thinking of reporting this to Ford Motor Co. (who I used to provide training for in the area of customer service) to see if maybe Wayne Pitman should have its Blue Oval status examined. I know of several people who have had similar issues with their customer service. And their sales people. I am a repeat customer of Ford vehicles and currently own three, but I will never purchase a vehicle from Wayne Pitman Ford, let alone have it serviced there.