Caalo G.

Review of Sutter Roseville Medical Cente...

We are currently in the ICU unit with a terminal p...

We are currently in the ICU unit with a terminal patient. The doctor and some nurses have been amazing have a great bedside manner. We we're greeted by a female security guard, who ignored our greetings, kept her sight to the floor, and spoke with a rude almost thuggish attitude. For being the first face that greets you, I'd honestly think twice about selecting this hospital. Although we are greatful for taking our family member in for an emergent procedure. We are very thankful! I don't think it's too much to ask for some respect and dignity at hard times. Some nurses seemed not to be interested in their jobs or in providing customer service. The night shift nurses sitting in the nurses station are just rude. When asked a simple question they reply with a condescending attitude, while another nurse replied "well said!" In a very sassy tone. Ugh! These nurses really need to brush up on their customer service. My family member was kept NPO so no food or water. The nurses did not inform us of the schedule change for the surgery until late afternoon with out food or water (he has the IV hydration but one needs moisture in mouth.) As a minority we strongly feel like we're being discriminated against!

Human decency! I'm so upset! The only comfort I find is knowing the doctor's are amazing as well as other nurses. We appreciate you! For the rest of you rude unfortunate humans, if you cannot be considerate to a dying human being or their family please just stay home. Nurses and staff like that should really reconsider their career choice for their future endeavours