Kris K

Review of St.Leo Univ.

Unfortunately I am a current student at Saint Leo ...

Unfortunately I am a current student at Saint Leo and had a not so positive experience with the staff in the financial department called "Train Stop". I made the mistake of paying my tuition from a previous term in full.

I spoke with a member of the staff to inform them and that an additional check in the amount of $100.00 was mailed to Saint Leo by mistake. The representative then advised me to call my bank and cancel the check, which I did. Approximately 1.5 months later I receive a bill in the amount of $30.00 for a the intentionally canceled check. Mind you my balance was "Zero"

Naturally I called and inquired about the fee and was told by "Train Stop" employee Meagan that I would still have to pay the penalty because all checks received had to be applied to an account. Meagan also advised that no one in the office remembered talking to me.

I'm guessing had someone recalled the conversation and the recommendation to cancel the check I still would have had to pay the $30.00. I doubt anyone would admit they provided a customer misinformation but sure Meagan if that's what you'd like to believe.

Saint Leo Lesson Of the Day:

1. If a Saint Leo employee doesn't remember a conversation then it didn't happen.
2. Management has really long lunch breaks. Either that or the manager is standing there listening to the conversation on speaker phone telling Meagan to say she's out of the office so she can avoid providing customer service. (Not sure which one)
3. I will probably be charged for the above lessons learned because apparently the financial department charges for everything even if it doesn't make sense.

P.S In general I have had a decent experience with Saint Leo University and enjoyed pursuing my education under the tutelage of Saint Leo's scholarly professors.

Kristin