The Vizio tv we purchased stopped working within o...

The Vizio tv we purchased stopped working within one year. We contacted customer service and after speaking with a supervisor, technician was scheduled to come out. Technician couldn't repair the tv. Vizio refused to give us a full refund, we were forced to accept a replacement. We purchased the warranty and the extended warranty. As of today, we followed up, and Vizio CSR provided us withe third party phone number, but the tv has not been shipped to them. We called back to Vizio and spoke with CSR Tony(South Dakota), he was the best. Tony acknowledged our frustration and he provided the best customer service assistance. I provided Tony with the 3 different claim numbers, that were previously provided. Tony with the help of Jenna, had to research why we hadn't received the replacement tv. We purchased the Vizio tv for our 94yo father. Our father has been without a tv for over a month. We asked Vizio for a full refund, so that we could go buy a new one. Per Vizio supervisor Bill, we could only receive a replacement, we could not receive a refund. As of today, we have no replacement tv. Per Tony's checking, he had to contact the warehouse and the warehouse need to track the tv's location and we should receive a call within 2 days. So, now if we don't hear from the warehouse by Thursday, we need to call Vizio back. We asked for a full refund, now we're asking to be paid for our time on the phone problem solving why our father doesn't have a tv. The CSR's are great. It appears that supervisors drop the ball and they are doing a very poor job of problem solving. I tried to get direct contact for corporate and that doesn't exist. So, Vizio will accept consumers money for their products, but when the products fail, Vizio will not assist the consumers resolve the problem. That is unfair and why not give a full refund.