Victor Abreu

Review of Citysightseeing Toronto

The tour that the staff will disrespect you and ar...

The tour that the staff will disrespect you and argue with you. I go with my family and ask for a package for 4 adults and 2 kids. They give us a price and we hop on. Then they come and say that they only charged us for 4. I expressed myself very clear and we had an understanding; it seemed the lady had hearing problems. I say, "well you we have a problem you told us one price and if it's not the price you told me when I paid you, I need a refund". She says she'll be back, and then one of their staff member comes telling us (with a demanding tone as if we were stealing something) that we have to leave the bus right now. I express my concern and how I feel, and the staff lady starts arguing with me telling me that I didn't say that. I ask for a manager and the manager/Allyson, who was not there when I bought the tickets, says that she was there and that the staff lady is right. They didn't respect us They didn't assumed responsibility of their mistake. They ARGUED with the client and didn't give us any options, even when I asked. Me and my family are here for vacations in Toronto, and this is our first experience. I'd give a 0 stars but there's not an option for that.