Margaryta

Review of The Fairmont Grand Hotel Kyiv

Hello. I had two unpleasant incidents at your Fair...

Hello. I had two unpleasant incidents at your Fairmont hotel during my stay. And here's what happened - 14 .02. I printed out the Estee Lauder creams that I received as a gift for Valentine's Day. On the evening of 15, I found that part of the cream from two jars disappeared. I immediately turned to the reception. They took pictures, listened and promised to investigate and compensate for the inconvenience. The evening and the next two days at your hotel were spoiled, because the staff of your hotel periodically came to me, questioned, photographed ... .. As a result, no one explained anything to me during the eviction. It's outrageous!!! The second incident occurred in a restaurant during breakfast on February 15th. I left the plastic room key on the restaurant table while I was choosing breakfast dishes. Upon returning to the table, I did not find my key. I immediately turned to the waiters and the administrator. What she promised to find out and look at the surveillance cameras, where my key disappeared. I have not received this information either. In the evening of February 16, the hotel staff again came to our room and promised to explain what happened before my departure and before the departure of my husband Michael Bubel, who lives in London. The number 741 in which we lived was booked in his name. Your staff didn t explain anything to him either. I urge you to sort out and recover my losses. My spoiled mood can no longer be returned. Your employees are only kind when a guest arrives at your hotel, when he orders a lot of things in a restaurant. But if suddenly a nuisance happens, they only promise to figure it out and brazenly drag out time before departure. It so happened with us. I hope that you value your reputation and negative feedback will be unpleasant for you. I also hope that you contact me and give me intelligible explanations.