This place is not what it used to be. Staff always...

This place is not what it used to be. Staff always seem like aliens from another planet at front desk. Like they have no idea what is going on but can read the screen to tell you how much you owe them but it's wrong because the people you spoke to 12 hours earlier are from a different and didn't leave notes on your account. I find this annoying in hotels. Sometimes I think they do it just for kicks.
Restaurant, breakfast, what a disappointment. Used to be the whole point of coming here but the full hot and cold buffet has been slaughtered to a cheap cold buffet with a meal voucher. So disappointed.
Great location on queen street mall.
The room cleaner that bangs on your door despite the do not disturb sign to require an explanation of a late checkout.
The free mini bar items, no real benefit here as their mini bar is unique.
It's the small things that matter in life and in high cost cbd hotel stays and it pains me to say, we won't be back.