Keegan Taylor

Review of Lebara

ABSOLUTELY NOT RECOMMENDED FOR ANYONE, ESPECIALLY ...

ABSOLUTELY NOT RECOMMENDED FOR ANYONE, ESPECIALLY IF YOU ARE GOING TO TRAVEL TO MULTIPLE COUNTRIES!!!!

IF I COULD GIVE THEM A ZERO RATING I WOULD!!!!!!!!!!!!!!

Bought a SIM card for 50DKK and a Voucher for 99DKK in Copenhagen, advertised as 60GB data and able to be used in 50 European countries. When I tried to apply the voucher it came up that it had already been applied. I certainly hadn t used and I got the receptionist at our hotel to check it and the IT guy at Fortex where I had purchased it. Lebara only has Customer Support from 9am - 5pm Monday to Friday which is pretty useless in this day and age especially for people travelling to multiple countries. I purchased another voucher because I was leaving to go to Germany and needed data access but the data stopped working as soon as we left Denmark and has not worked in either Germany or Belgium. I have sent multiple emails and had no satisfaction, they replied initially asking for information that I had provided on my first contact with them. Waste of time and money.