Great Hotel, and great staff at the Bar, but was ...

Great Hotel, and great staff at the Bar, but was charged extra upon checking in because the person who booked my order on the phone misunderstood my booking information (we had 4 adults staying in the room, they put down 2 adults 2 kids, Upon seeing us at check in I was charged an additional $150) At checkout they tried to charge me another $100 for a bar tab, which after I asked them about they realized was put on the wrong room. But they didn't bother confirming it was the right room until after attempting to put it on my credit card, luckily there was an error in putting the charge through.

Great hotel with SOME great staff. But check-in/check out, and booking staff are not even close to meeting expectations for such a great hotel