Katie Ashby

Review of Rinehart Realty

Do not rent with Rinehart Realty. They dropped the...

Do not rent with Rinehart Realty. They dropped the ball so many times during our one year renting with them. They never fixed things, and when they did, they put a bandaid on things. They over charged for things when we moved out, including chargind us for items that we had listed on our move-in check list. There was a $35 just for cleaning the oven and cabinets. They said it was "just something that's to be expected from all tenants" even though we left the place immaculate. Funny that they charge that, because when we moved in, the oven was filthy and there were mouse droppings all over the kitchen that I cleaned up. If the last tenants had to pay that, who did the cleaning? When I asked the lady about it she said that she didn't work here then, so it was irrelevant. Sorry, but Rinehart WAS there when we signed the lease. Our move-in sheet was there before her, too, which stated that we had a dirty oven. We left it better than when we arrived and still got slapped with a horrible bill at the end of the lease.

The day after we moved in, I called to report the mice problem, and no one called me back or came to fix it. We had to deal with it all on our own. Same with the ant problem. They don't want to do anything for you and then tell you that you owe for all the things that were bad when you moved in.

Also, mid lease they realized that we were not on a well (even though there's a switch labeled WELL in the breaker box) and that we actually had to pay for water from the city. They tried to tell us we back-owed them for the unpaid water, when it was clearly not our fault that this happened, when it was understood in the beginning there was a well. They would not have let us have the keys if they didn't think we had all the water turned on.

Do not rent from them. They are over priced and have terrible service towards tenants.

However, if you're a landlord, you might want to consider going through them, since they know how to rip of tenants.