Cherilyn Parker

Review of The Essence Suites

Came here for a quick getaway. Room was decent, bu...

Came here for a quick getaway. Room was decent, but audio equipment is outdated. Had to complain about loud music coming from next door. Was told that they don't have a noise policy, and that they let people play their music as loud as they want during non-sleeping hours. At 12:30am the music was still going, it finally stopped and we were able to sleep until 4am when it started again! Called back to the front desk and was offered a late checkout...no thanks!
After reading the responses from management on other similar complaints, it sounds as though they are scripted and nothing will be done to accommodate the paying customers who are respectful of others right to peace. After all, we are ALL paying customers and majority should rule when it comes to noise levels. Either way, we will NOT be returning!!