Shabir Bharadia

Review of Sam Swope Honda World, Sam Swo...

I visited this dealership last week to look at a c...

I visited this dealership last week to look at a car. I wanted to trade in my car and I was told it would take 10 minutes to appraise it by Mike (one of the managers). After 40 minutes, nobody returned to me to discuss the pricing. I left to go for another appointment. I was told that I would be contacted but nobody from the dealership called until I did and found out what they were willing to give me for my car. I was not satisfied with their offer so I didn't buy their vehicle. Yesterday I received a text from the dealership asking if I had traded my car. I had not so they informed me that they were offering 120% of KBB book value. I said I was interested and I would be there at 3pm. Shortly after, I received a message that they could not offer any more than what they had. Obviously I was shocked. Why would they contact me and offer 120% of KBB value and back out? I contacted Scott (manager of their Big Lot) and left a message. I also left a message for Mr. Munoz, the GM of the dealership and neither of them had the courtesy to return my calls to discuss my concerns. I will definitely not be returning to any of their dealerships nor send anyone to them!

REPLY TO OWNER'S RESPONSE:

I appreciate your reply although it's the standard, generic "textbook" response.
I provided your managers 2 opportunities to discuss my concerns but obviously they were not interested and hence did not return my phone calls. What I witnessed while at the dealership and the subsequent actions from your personnel speaks volumes about the culture at your dealerships. This typically emanates from the top, down. There is a facade of customer service but it's really about how much you can make from each deal. I don't believe that your answer is genuine!