Had a HORRIBLE experience with the print lab. Sent...

Had a HORRIBLE experience with the print lab. Sent the print and money online via their website, got the paypal receipt. Called after a few hours to check in and got told nothing was received. There is clearly a problem in their system, and the only solution they gave me was to contact paypal.
Employee also hung up on me multiple times because "there's nothing they can do" and would not answer me with another way of payment or any kind of solution.
This was quite a traumatizing experience, will not print here again.