Let my kids fly for the first time this summer and...

Let my kids fly for the first time this summer and "customer service manager" Alena is horrible. She doesn't seem to have a clue about customer service nor does she seem to have a clue about how to be a manager. I got to the airport about 45 minutes before their flight was supposed to land and the woman had the nerve to tell me I couldn't get a pass to wait for them at the gate because they stopped giving passes 30 minutes before the flight closed she also proceeded to tell me that I didn't seem to have a problem letting my kids fly alone so she didn't understand what the problem was. The difference is that they are in enclosed area with a limited amount of people, not wandering around the airport with hundreds to thousands of people. Needless to say I will not be using Allegiant Air or Orlando Sanford airport again and I will be filing a complaint with her manager.