Rossella Zini

Review of BrickHouse Security

I'm very disappointed with this company and will n...

I'm very disappointed with this company and will never use it again. I purchased a SlimCam Voice DVR Camera and, because the audio was terrible, I asked for a refund. Instead of refunding it to me, they forced me to exchange it for another one and sent me a fedex confirmation to return it. When the second SlimCam Voice DVR Camera arrived, it still had the same terrible audio, so I called again and asked for a direct refund, without any more exchanges. They told me if I wanted to return it, this time they couldn't provide a fedex confirmation and that I had to take care of shipping it back to them, and I did, via regular mail. Now they claim they never received the item and refuse to give me my refund. They obviously do this on purpose when something is sent back without a tracking number, and blame it on the USPS. What a coincidence that the second item I returned got lost in the mail, I will NEVER buy from this company again.