10/6/20 It s been 9 days since I purchased the ve...

10/6/20 It s been 9 days since I purchased the vehicle and still don t know when it will ship. I found 3 recalls on the vehicle and asked if it had a spare key and it didn t, so they said they would order one. It s a restored salvage title and cost over $41,000. I got talked into a 100,000 mile warranty for 5 years for $4,500. After reading the fine print I decided it wasn t worth it to me but I already sent the a check over $46000. I ve been calling to cancel the warranty for 3 days and to find out if the spare key was made and when my vehicle will ship, but all to no avail. The listed mileage on the vehicle was about 5,200 but upon digitally signing to purchase it was over 6,100. I ve been trying to reach out to the general manager because I got an email saying if for any reason you cannot fill out this survey completely satisfied and definitely recommend, please call me or our General Manager, Bill Pearson , but Bill has not responded or returned any of my calls. It almost feels like we re being avoided. This is our first time buying online and this is the most expensive vehicle we ve ever purchased. It s a salvage title, discrepancy on mileage, has recalls, no spare key, and it seems the dealership is avoiding us and not keeping us updated after receiving our money a week ago. I m use to buying a new car and driving it home the same day. This experience has been unsettling to say the least. The guy who sold us the vehicle was very nice but I had to ask him several times to email picks of the wreck he said he had. He finally sent me 1. When we first inquired about the vehicle he said everything was in good working order and was ready for delivery. I did my own research and found 3 recalls and no spare key, but because I brought it to his attention, there working on it.
Update: while writing this I got a call the vehicle has shipped (after I ve called several times today and through the week in which everyone was in meetings or not there; same thing the day before) I normally don t leave reviews but I felt obligated to make one in this case. Hopefully everything is in good order when it arrives and hopefully they cancel the warranty with no issues since I tried for 3 days before it even left there lot. I left out other minor unsettling things to save typing space.