James Martin

Review of The YMCA of Ithaca and Tompkin...

After being a loyal member for over two years and ...

After being a loyal member for over two years and never failing to pay my monthly membership fees, I was told (when I went to update my payment card because my bank account was hacked), that my membership had been cancelled and that I would have to pay for the month I never used and the coming month just to rejoin. I was out of town for most of the month of January and never once went to the Y. I don't recall ever signing a contract that said I would be billed for services I never even used. With most subscriptions or memberships if a payment fails, all one has to do is update their payment information to restart their membership. I don't see why I should have to pay two months just because my payment didn't go through. They contact you through email, which is probably the least efficient way these days. If they had called or texted me about it on the 1st of January I would have been aware of the situation way before now. The guy behind the desk was very rude about my concerns as well, and basically treated me like a deadbeat. He acted like the Y doesn't need my money. I felt completely unappreciated for my patronage. I've always thought that this was supposed to be a community centered and family oriented place to work out. My membership was mainly just to use their basketball courts to get back into shape. Unfortunately, you can't really use the courts unless you either come in super early or wait until the early evening, because it's effectively a daycare center for a large portion of the day. That made scheduling time to play difficult due to the unavailability. The condition of their courts is also pretty bad, most of the rims don't even have nets on them.