Contacted 15.10.19 regarding blocked drain leaking...

Contacted 15.10.19 regarding blocked drain leaking raw sewage. Caller taker put us on hold for 4 minutes. Had no knowledge or idea at all about drainage systems . I am, on a spetic tank. Blockage was between manhole and inspection chamber but call taker just rambled on about cleaning the tank out which had no relevance as sewage was not reaching it !!!! Absolute was of time. Contacted another National Company, answered in 6 rings , operater understood issue and operative arrived in 30minutes. 10 minutes later issue resolved That is service. Suggest that other do the same and not bother with this call centre. ** Did not use this company due to the very condescending manner of the call taker *****