alejandra zaragoza Review of Windy City Charter.
I am EXTREMELY DISAPPOINTED. Today I volunteered t...
I am EXTREMELY DISAPPOINTED. Today I volunteered to be a chaperone and take a ride with kids heading to a Christian camp down in Byron IL from Bensenville IL. This was a predicted 4 hour trip there and back. When we arrived at the camp I got off the bus to use the restroom. I left my water, ear buds, and charger on the bus. Luckily, I took my phone. When I came out a few minutes later the driver was pulling away. I thought he was turning the bus around. But it turns out he left me and the other chaperone stranded. A second bus also transporting another load of kids was on the way. The driver of that bus communicated to the other driver (#1) my things were left on the bus. The bus driver of bus 1 said he was heading back to the church and would meet us there. Easy going as we are he was instructed to leave the items underneath the vehicle parked at the location. This was a courtesy to driver 1.
My 2 hour long ride back seemed longer as I had planned on using my earbuds on the drive home and charging my phone. When we arrived here nothing was there for me. Bus driver 2 seemed frustrated his peer did not follow through on his commitment and advised us he had taken the items back to Broadview. We are waiting now and told this other person, Jose will be here in 20 minutes with my items. Driver bus 2 did a walk through before he left the camp. Clearly driver bus 1 did not.
***Fast forward 15 minutes***
6:09pm I just called Jose wondering his status and he said he was just about leaving the office. He should be arriving in 20 minutes. My friend, the other chaperone has now walked over to the gas station next door to buy a new one.
Clearly your employee driver 1 has areas of opportunity that require your attention. I am not admin or plan any travel events, but anyone who is should be cognizant the driver wasn t diligent in getting our things back and had there not been a second bus we would have been stranded and forced to seek a way home. It was valuable time wasted. And driver 1 was unapologetic.

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