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Went into this establishment for the 3rd or 4th ti...

Went into this establishment for the 3rd or 4th time over the weekend this time during on a Saturday night.. there was a pretty large crowd and the wait time exceeded 30min. Once seated the waitress was extremely pleasant but you could see that she was obviously overwhelmed with the amount out tables that she was taking care of. When it came time to order my food.. I was indecisive and asked for the assistance of our waitress. She gave pretty suggestion and after a few minutes we decided on the shrimp quesadilla. Some home the waitress mixed up the order and brought me one of the items that we were looking at.. I expressed that I was not interested in that choice and wanted what I ordered however the waitress attempted to convince me to keep Order that she put in .. I asked for her to wrap the food to go because I no longer wanted to continue to ask her for what I really wanted. So I left, the next morning I still felt kinda strange about paying for a meal that I did not like or want so I attempted to reach out to Sunset Cove, to find a solution preferably just give them back this meal which I had not touched and get the quesadillas that I originally ordered. I definitely did not go that way. Nikki one of the managers, refused to exchange the meal, although we had the waitress who agreed that she screwed up standing there to attest. She had no empathy for the situation or the money that I lost with having food that I didn t order. She called the police and had me escorted out for asking her to exchange the food. She not once apologized or even cared she just kept repeating that it s company policy not to give money back or replace food.. one of the security officer pushed me out of the door while been recorded and was proud of it repeatedly saying his name and laughing.. this was the most humiliating situation that I have encountered with a place of business especially when I was not in the wrong.. I spent $80 that night and paid a cover charge to be treated like an animal. I would not recommend this place.

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